Overview: In this post, let us look at a dialogue between restaurant manager and customer complaint. In this post, the customer orders the recommended dishes from the restaurant, and after the food is served, the customer finds out that the food is stale and the customer is upset about the quality of food, after which he calls the restaurant manager to complain about the food. Let us see how the dialogue between restaurant manager and customer complaint goes.
Dialogue between restaurant manager and customer complaint
Waiter: Hello sir. What would you like to order?
Customer: Could you please tell me the best dishes in this restaurant?
Waiter: Sure sir. You could try out our chicken risotto, bruschetta with pesto, passion fruit iced tea, and watermelon mojito. All of these are recommended by the restaurant!
Customer: Perfect, I would like to order everything that you just mentioned.
Waiter: That sounds good. Would you also like to try our range of dips with the bruschetta, sir?
Customer: Oh yes, what dips are offered by the restaurant?
Waiter: We have the salsa dip, garlic mayo dip, herb dip, cheesy dip, or ketchup if you would want that as an option too.
Customer: Umm…okay. I will have garlic mayo dip and herb dip.
Waiter: Alright. Anything else, sir?
Customer: No, thank you. That’ll be all.
Waiter: Sure, will get it right away.
(The waiter serves the food, the customer eats a few bites from every dish, and…)
Customer: Oh my God, nothing taste’s good apart from the dips and the drinks. The food is stale.
Waiter: Oh, no sir…How is that possible?
Customer: I would like to speak to the restaurant manager. Please call him.
Waiter: Okay., sir. I will call him right away.
(The restaurant manager walks towards the customer)
Restaurant Manager: Is there a problem, sir?
Customer: Yes, I had ordered the recommended dishes from the restaurant, and all I got is stale food. No doubt that the drinks and dips are good, but the food is stale. The bread is bad, the chicken is not cooked properly and it feels as if the risotto was just heated up and served.
Restaurant Manager: I am sorry for the inconvenience you faced, sir.
Customer: I expected it to be much better.
Restaurant Manager: I understand, sir. I will look at it that the dishes are served to you once again and that they are freshly made. We are really sorry for the inconvenience, sir. The drinks will be on us, sir. Please take a seat.
Customer: All right.
(The Restuarant Manager walks with freshly made dishes and serves them to the customer)
Restaurant Manager: Here is your food, sir.
Customer: Oh, it tastes good now, something that I haven’t tasted earlier.
Restaurant Manager: Thank you so much sir and we are really sorry for the inconvenience you had to face.
Customer: It’s alright.
Restaurant Manager: Please enjoy your meal, sir.
Customer: Thank you.
GLOSSARY
‘Stale’ – The meaning of ‘stale’ is something that is no longer fresh.
‘Inconvenience’ – The meaning of ‘inconvenience’ means a problem or a bad experience.
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