Overview: In this post, let us take a look at a conversation between receptionist and customer in hotel in English wherein the customer has just checked in the hotel but is unable to find his booked hotel room for which he goes to the receptionist. Let us look at the conversation how receptionist talk with customer in English.
A conversation between receptionist and customer in hotel in English
Customer: Hello madam, Good morning. I just need your help.
Receptionist: Good morning. Sure sir. How may I assist you?
Customer: I had booked a single room in this hotel a week ago but I am unable to find it now. The other receptionist said that there is no booking made on my name in this hotel.
Receptionist: Oh. Is it so?
Customer: Yes, could you please check it once again?
Receptionist: Yes sir. Could you please let me know your phone number?
Customer: Yeah sure. My number is 5 4 5 6 8 8 2 4 2 5.
Receptionist: Yes sir. There is a room booking made on the name you mentioned before. It is on the first floor. Please come this way.
Customer: Oh, thank God!
Receptionist: Don’t worry sir. Our hotel booking stays with us. The other receptionist must have missed your name or must have misheard it.
Customer: Oh, no problem. You must have heard that there is a big event in this hotel tomorrow evening.
Receptionist: Yes, Sir, heard about the event but I don’t know much about it
Customer: Alright. No problem.
Receptionist: I’m really sorry for the room inconvenience you’ve received from the other receptionist. Here’s your room key.
Customer: Thank you so much.
Receptionist: My pleasure. Have a good day sir.
GLOSSARY
‘Inconvenience’ – The word ‘inconvenience refers to a ‘problem’.
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