Conversation between customer and customer care executive in English

conversation between customer and customer care executive in English

Conversation between customer and customer care executive in English

Overview: In this post, let us take a look at a conversation between customer and customer care executive in English. We all have sim cards in our mobile phones and many of us come across various kinds of problems for which we contact the customer care executives. Given below is one such type of conversation in which the customer is facing a sim card problem for which he calls up the customer care executive of that particular sim card company.

Let us see how the conversation goes!

Conversation between customer and customer care executive in English

Customer: Hello, is this the customer care executive speaking?

Executive: Yes, sir, good morning. How may I help you with our customer service?

Customer: Actually I haven been recharging my mobile sim for 2 months after I purchased it, and I am noticing that every month Rs.25 is being deducted from that recharged pack even if I haven’t added any value added services or anything else of this sort.

Executive: Okay sir. Let me just check your details.

Customer: Sure.

Executive: Okay so from what I am seeing now, you do not have any value added services or anything else. It is just plain recharge of Rs.99. Is that correct?

Customer: Yes. It is correct.

Executive: Okay. So with the query you have mentioned to me, I will stop the value added service within two hours and henceforth your recharge won’t be deducted from your mobile phone.

Customer: What if it does again?

Executive: It will not happen, sir. I have stopped that service through our system. You can check it in your mobile phone app.

Customer: Alright. I’ll check it later on,

Executive: Also, sir, the money that you have lost in these value added services will be added in your monthly phone recharge as soon as you end your call, you will receive a message.

Customer: That is perfect. Thank you so much.

Executive: Thank you for letting us help you, sir.

GLOSSARY

  • Why is the initial letter of every first word of the sentence is in capital?

The initial letter of the first word of every sentence is capital because it shows that a new sentence is beginning. Capital letters in a sentence gives a signal to start a new sentence. On the other hand, capital letters are also used in proper nouns – even if they fall in the middle of a sentence.

  • The word ‘query’ refers to a doubt, a question or when someone requests for information.

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