Conversation between client and employee about a complaint of expired product

conversation between client and employee

Conversation between client and employee about a complaint of expired product

Overview: In this conversation between client and employee, we are going to see a conversation that seems to be very relatable to everyone. We go to stores and it happens that we pick up an expired product or the store itself keeps expired products. It is important for us to check and pick up only those products that are not expired to avoid any health hazards.

In this conversation, the store has kept some expired products to saturate the number of the products. One client witnesses this and here goes the conversation,

Conversation between client and employee about a complaint of expired product

Client: Excuse me, are you in charge of this section of the skincare products?

Employee: Yes, ma’am I am in charge of this section. How may I help you?

Client: Please help me by telling me how is an expired product placed on this shelf?

Employee: Expired product? How can that happen?

Client: Well, how will I know?

Employee: It must be a mistake, ma’am.

Client: Definitely it is a huge mistake…

Employee: Ma’am, let me explain…

Client: Yes please do explain.

Employee: It is not what it looks like…ma’am. It must have been there by mistake.

Client: Yes I understand that. It can be a mistake but it could lead the customer or your company to a terrible problem.

Employee: I agree ma’am. The problem will be taken care of.

Client: Okay then. I will need the same product that is not expired. Do you have it?

Employee: Yes, ma’am. We do have it. I’ll bring it within seconds.

Client: Thank you.

Employee: There you go, ma’am. And we are terribly sorry for your inconvenience. Also, ma’am, you will receive a feedback link on your mobile phone. Please do fill it out. It will help us grow!

Client: Okay, no problem.

Employee: Alright ma’am. Please do visit again.

(And the woman leaves out of the store..)

GLOSSARY

The term ‘saturate the number of products‘ means to sell out all the existing products.

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